• Reservation Policy
  • Booking procedure

    1. Check in from 15:00, and check out till 12:00 next day.
    2. Reservations will be held until 1800 hours on day of arrival (local hotel time) unless guaranteed by a credit card or deposit. 
    3. We are not provide extra bed service, each room according to room type limited occupancy if over the room limited occupancy it required to pay an extra room charge.
    4. Cash、remittance、 All major credit cards are accepted.
    5. No pets are allowed in the hotel

    Booking procedure

    1. Weekday、Weekend、Continuous holidays or other Special holiday and New Year holidays are required to the hotel definition.
    2. Weekday Definition: The room rates are reduce to 50% discount from the fixed price on Sunday through Friday, without service charge.
    3. Holidays Definition: The room rates are reduce to 50% discount plus NT $300 from the fixed price on Saturdays and continuous holidays, without service charge.
    4. New Year holidays: Room rates are based on fixed price.  

    General booking

    Reservation: Make a  phone call、Fax、Online-reservation、 Reserve counter.

    Cancellation

    1. If the guests don’t make the cancellation or postpone the check-in time, we should collect the deposit and you may lose the reservation.
    2. In case of natural disaster can’t arrival to the hotel, you may postpone the check-in date or refund the room charge (For refunding the banking charge should be NT$100.)
    3. Not for natural disaster, the guest want to cancel the reservation, we suggest that you may postpone the check-in time for three months; if you still make cancellation we should collect the charge by the standard contract.
    4. The Standard Contract" issued by the Tourism Bureau of Taiwan. And the cancellation rate for deductions according to the regulation is as follows:
    5.  If you cancel a reservation at check-in day, the cancelling charge will be 100% of prepaid amount of your booking.
    6.  If you cancel a reservation within 1 days before check-in day, the cancelling charge will be80% of prepaid amount of your booking.
    7.  If you cancel a reservation within 2-3 days before check-in day, the cancelling charge will be70% of prepaid amount of your booking.
    8.  If you cancel a reservation within 4-6 days before check-in day, the cancelling charge will be60% of prepaid amount of your booking.
    9.  If you cancel a reservation within 7-9 days before check-in day, the cancelling charge will be50% of prepaid amount of your booking
    10.  If you cancel a reservation within 10-13 days before check-in day, the cancelling charge will be 30% of prepaid amount of your booking.
    11.  If you cancel a reservation within 14 days ( including 14 ) from check-in day, the cancelling charge will be 0% of prepaid amount of your booking.